REFUNDS & RETURNS POLICY


*All our products have passed internal quality control tests and have been CE as well as FDA certified.*

Should you have a major concern or issue, however, we will gladly exchange your purchase under the following conditions:

  • Within 10 days of receiving the item
  • If the item proves to be unused and new
  • If your exchange item is more expensive, you must pay the difference
  • If the exchanged item is cheaper, you will be credited
  • If the item you desired is out of stock and cannot be sourced from elsewhere, we will be in contact with you and we'll find a solution

Repair

Please report any defects to us and we will evaluate whether the defect originates from a misuse or from production. Please email the picture of the faulty product and provide us with more information (conditions of occurrence, date of purchase, etc). We will evaluate the exact origin of the problem, and try our best to find an acceptable solution

Defects originating from the production process

We will repair, exchange, refund, or issue a credit note, and reserve the choice of replacement.  You will have to send the defect back to us, and we will resend any replacement free of charge.

Refunds

Cancellation

We may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product. All extra charges from third party will stay at the charge of the customer.

Cancellation by customer (non-defect product)

We do our best to ensure that the image and description on the website is an accurate depiction of the product. If you are still not satisfied, you may return the unworn item(s) to us within 10 days upon receiving the product in its original packaging. Upon further inspection, a credit note will be issued to you.

  • No cancellation fees apply
  • Once an order has been dispatched it may not be cancelled, however the customer may return it according to the Return Policy conditions
  • If you discover that you have made a mistake with your order after you have submitted it to the website, please contact admin@grassglasses.co.za.
  • However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.

Sale items

Items sold at a lower price; such as in sale category, cannot be exchanged, returned, nor refunded.

Credit note

When there is no replacement product available and you do not want to choose another item(s) immediately, we offer a credit note. It can be used to purchase your preferred item(s) from our website within 1 year.